Lose Weight with (Orlistat) Xenical Philippines Club New You

Club Mechanics

XENICAL® CLUB NEW YOU

2013 PROGRAM MECHANICS
Updated as of 13 June 2013

How to Become a Member of Club New You

Through the website

  1. An individual can become a member of Club New You for FREE by registering through this link.
  1. An individual can only have one (1) account.
  • The name to be provided in the Club New You’s Registration Form must be the member’s real (legal) name. Club New You membership will be listed under the participant’s full name.
  • Only one (1) *email address, one (1) landline phone number, and one (1) *mobile number will be considered as the registered contact details of the member.

* These details are required for online registration.

FB Registration infographic

Through SMS

  1. An individual can register through SMS by sending REG <space> First Name <slash> Last Name <slash> Email (if available) to 0922-9990251.
  • The name to be provided must be the member’s real (legal) name. Club New You membership will be listed under the participant’s full name.
  • Only one (1) mobile number will be considered as the registered username and contact details of the member.
  1. The newly registered member will receive a welcome message from Club New You with his/her username and password.
  1. User can now submit promo code using the same mobile number that he/she used to register.

*Users who have already registered via the website does not need to register via SMS again.

 Xenical with Promo Code

How to Earn Rewards Points in Club New You

Through the website

To earn rewards points, member should enter his/her promo code online through this link.

Promo code submission infographic_v2

Through SMS

An individual can submit his/her promo code through SMS by sending CODE <slash> Your Promo Code to 0922-9990251.

 

Important Guidelines

  1. The promo code on the Xenical pack may only be entered once. Once the promo code has been successfully entered, any subsequent attempt to re-enter the same promo code will no longer be accepted by the system.
  1. Rewards Points of each unique Club New You member will expire in twelve (12) months. The 12 months redemption period will start from the first promo code entered by the member of the current year.
  • All succeeding promo codes to be entered during the current year (2013) will have the same redemption period of the first promo code entered.
  • The maximum points a unique member can earn in one (1) redemption period (one year) is only up to 1,095 points. This is based on the maximum consumption of three (3) Xenical capsules per day.
  • Redemption Period is unique per member. A member’s redemption period starts from his/her first promo code entered. A member can check the duration of his/her redemption period in his/her Dashboard.
  • All unredeemed points will expire on the last day of the redemption period. Otherwise, such shall expire at the end of the redemption period and will no longer be available for redemption.
  1. Club New You by Xenical may, at its own discretion, inform the member of the status of their points. It is the responsibility of the member to keep track of his/her earned reward points and the expiration of such points.
  1. All acts of fraud and abuse relating to the earning and/or using of points in the Rewards Program may result in the forfeiture of points.

 

Missing Points/Loss of Points

All unredeemed rewards earned from January to December 2012 are no longer valid for redemption starting 2013.

Are you missing rewards points? Click here to learn more.

 

Possible Reasons for Rejected Promo Code

  1. If you’re getting an “invalid” promo code notice, try re-typing the promo code again. Pay special attention to letters and numbers in the alphanumeric characters of the promo code that you might have mistyped.
  1. The alphanumeric codes are often mistakenly interchanged causing the promo code entered to be invalid. Here are common letters and numbers interchanged: the letter “l” and number “1”; the letter “O” and the number “0” and the letter “S” and the number “5”.
  1. If after trying Option 2, you still get an invalid promo code notice from our system, please  mail us at members@newyou.com.ph with the following details and documents:
  • Full name
  • Contact details
  • Clear photo/s of your Xenical pack with the promo code sticker
  • Proof of purchase (official receipt)

club new you dashboard redemption period

How to Inquire on Club New You’s Rewards Points

  1. A member can view his/her latest and available rewards points by visiting his/her personal dashboard. To access your personal dashboard, you must log in using your username and password on this link.
  • A member can also inquire about his/her available earned points by sending POINTS to 0922-9990251.
  1. For other inquiries, please email us at members@newyou.com.ph or call us at 962-XCNY (9269), Mondays to Saturdays, 10 am to 5 pm.

 

How to Inquire on Club New You’s Rewards

  1. To know the rewards items that a Club New You member can redeem, a member can visit his/her personal dashboard and click on the ‘Rewards’ tab. Click here to view your dashboard.
  1. A member can also view available rewards through SMS by sending REWARDS to 0922-9990251.

 

How to Redeem Club New You’s Rewards

  1. ‘Rewards’ tab is located on the member’s personal dashboard. A Club New You member can easily claim reward/s by simply clicking on the item/s that he/she is qualified to redeem. The reward item to be claimed is subject to the member’s current earned reward points.
  • Available reward items for redemption are highlighted on your ‘Rewards’ tab.
  • After selecting your reward item/s, you will be prompted by the system to check your registered email address. Please check your Inbox and/or Span Folder.
  • A member will receive an email from Club New You for further instructions on how you may claim your redeemed reward item/s.
  1. Items highlighted in grey means that the member does not have enough points to claim those specific rewards.
  1. Accumulated points in a member’s account shall be maintained in the account until it is redeemed or until it expires, whichever occurs first.
  1. All rewards redemptions are issued and sent by the Club New You Information Center.

 

Roche may change the terms and conditions of the Club New You Rewards Program any time.

61 Responses to Club Mechanics

  1. shiela dominguez says:

    2 promo code ko ay invalid?panu n un?sayang naman.

    • Club New You says:

      Hi Shiela! For us to better assist you, may we request that you send us an email regarding your promo code concern at members@newyou.com.ph. Please include photos of the Xenical boxes showing the promo code sticker and number of capsules printed on the Xenical box. Thank you!

  2. Baninz says:

    Geez, I just bought 21 caps earlier and it wasnt in a box. was the promo ended?

    • Club New You says:

      Hi Baninz! Promo codes can be found in Xenical box of 3s, 9s and 21s. If ever this incident happens again, we suggest that you do not accept the Xenical capsules and request the pharmacist to give you the Xenical box. Thank you!

  3. Mia says:

    Hi,

    I bought Xenical pack of 21s but I only earned 9 points. Should I report that as missing points?

    Thanks!

  4. charisma says:

    ..im a new member of club new you..if we avail pack of 3s 9s or 12s is there a promo code???

    • Club New You says:

      Hi Charisma, thank you for your interest in Xenical and for joining Club New You!

      Yes, you can get promo codes when you buy Xenical packs of 3s, 9s and 21s.

      Here’s the list of the points system:
      Xenical pack of 3s = 3 points
      Xenical pack of 9s = 9 points
      Xenical pack of 21s = 21 points

      Keep sending in promo codes to avail of the rewards items in Club New You’s rewards program. :)

  5. tontuala says:

    So sad naman to. . . Pangmayaman lg ang club. . . Panu po pag bumibili lg ng tingitingi. . . How id wish im rich to afford a whole pack just to get that promo code. . . How ide wish xenical will be generous para sakin. . . Gusto ko rin pumayat. . . . Btw im a new member. . . Pero tahnks sa mga tips here. . . The site is the bible of wellness. . . .

    • Club New You says:

      Hi Tontuala! We thank you for supporting Club New You by Xenical. Xenical is now more affordable for only Php35.00 per capsule and is also available in packs of 3s, 9s and 21s in all leading drug stores nationwide. Again, thank you! :)

  6. cecil says:

    di ko po makita ung promocode san po banda salamat po

    • Club New You says:

      Hi Cecil! You can submit promo codes thru the website by following these steps:
      1. Sign in with your username and password.
      2. Click “Go To Your Profile”.
      3. Click the “Rewards” tab.
      4. Enter the 12-digit promo code. Hit “Submit” and you’re done!

  7. marilou says:

    panu mag submit ng code?naka pa register na aq

    • Club New You says:

      Hi Marilou! Thank you for taking the time to send us a message!

      There are two ways on how you can submit your promo code.

      Through the website:
      1. Log-in to your Club New You account with your username and password. You can log-in using this link –> http://www.newyou.com.ph/
      2. Click on “Go To Your Profile” button.
      3. Then, click on the “Rewards” tab.
      4. Enter the 12-digit promo code in the text box provided on the upper right side of the web page. Hit “Submit”.

      Through SMS:
      **Please use the mobile number that you registered in your Club New You account.
      Send CODE Your 12-digit Promo Code to 0922-999-0251. (Example: CODE/ABCD1234EFGH)

      We hope we were able to help you with your concern. Should you encounter any problem or need further assistance, please feel free to send us a message. Again, thank you and good morning!

  8. Christi says:

    I tried to enter the promo code for my newly bought xenical box but they rejected it several times after following all “possible reasons for the promo code to be rejected” The 3rd option is to contact you but I have to take a picture of the box.Is there another option that wont make me do too much? My previous promo codes didnt have this problem. I dont have so much time on this.

    • Club New You says:

      Hi Christi, thank you for your comment. May we request for you to email us the 12-digit promo code to this email address members@newyou.com.ph. We will verify the said promo code in our system and will get back to you for feedback. Again, we are sorry for the inconvenience this may have caused you. Looking forward to your email. Thank you.

  9. migz says:

    hi ask lang po kung ilan promo code po an pwede ipasok w/in a day or a week..naipon po kc ung boxes q la kc time mag ol…nung pinasok q po kc ung 1 promo code successful..pro after nun ung 2nd & 3rd invalid npo..

    • Club New You says:

      Hi Migz, thank you for your message. Can you please email us details of your concern at members@newyou.com.ph Kindly include the photo image of your Xenical boxes with invalid promo codes, so we can check them out for you. Thank you and looking forward to your email.

  10. Fe ramos says:

    I just registered but when i’m signing in it says invalid username or password. Help!

    • Club New You says:

      Hi Ms. Fe, thank you for your message. We will verify your account in our system and we will get back to you immediately for feedback. We will send our feedback to your yahoo account. Thank you.

  11. kwiaty online says:

    I’m really glad I have found this information. Nowadays bloggers publish just about gossips and net and this is actually annoying. A good site with exciting content, that’s what I need. Thank you for keeping this web site, I will be visiting it. Do you do newsletters? Cant find it.

    • Club New You says:

      Thank you for your kind words. Appreciate getting your feedback, we hope that you will join and become a part of the Club New You family :)

  12. JENNIFER says:

    greetings og peace !
    i am new with this club ..i just register a min ago but upon entering my code is says that invalid code eh tama naman… pano ko pa ito maisasali sayang naman thx

    • Club New You says:

      HiJennifer,

      Please email us the list of your promo codes so we can verify them for you. We would appreciate if you could also include the photos of your Xenical boxes in your email. You may send them to members@newyou.com.ph Thank you for your kind understanding.

  13. edel mae manalo says:

    i’v been submitting my reward codes for points since february. The last time i encoded my points was last last week, as far as i coud remember my reward point is 80+ but when i checked it tonight its gone and became 0. Now its 9because i just entered 3 codes from my 3daily pack of xenical. I guess you have updated your website now, i m afraid that those points that i have entered before until last last week we’ll just be gone and becomw useless.

    • Club New You says:

      Hello Edel!

      Since we migrated to a new system, your existing rewards points that you entered this year are not yet reflected in your account. Nonetheless your rewards points will be reflected in your personal account within the day. Sorry for the inconvenience.

  14. Pingback: Club New You: Missing Points?

  15. jenny says:

    hi

    panu po ako makakapag submit ng code ko kasi nakakapanghinayang kung hindi ko pa maisasali thank u po

    • Club New You says:

      Hello, Jenny!

      Sorry for any inconvenience. We are working to improve our Rewards Program to ensure a more efficient experience for all Club New You members. We will be announcing on our Facebook page when the site is already good to go.

      Thank you for understanding! :)

  16. alberthaw says:

    Happy new year! I am trying to redeem my reward but every time i do, i am prompted with this message — “you are an unknown user. Please login to…” What i have done instead is text 09229990251 with the required details but have not received any response. Please advise.

    • Club New You says:

      Hi Albert,

      You may also call our hotline at 755 9364 or 0917 8052468 so they can assist you. Btw, when did you register and what is the name you used in your registration? Thank you.

  17. AJ Ansuas says:

    Hi,

    I have been using Xenical for the past 3 months and I just had this time to enter all the promo codes I have accumulated. Upon entering my 6th pack, I have been blocked already because “I have exceeded the limit rewards points.” How about the other packs that I still have not entered?

    Regards and Merry Christmas.

  18. nippy26 says:

    Hi,

    I already sign up the form and registered the codes before Oct 31. Just asking if how can I get the free welcome kit, one box of xenical 21 capsules, a personalized diet plan and weight loss diary? Until now i haven’t received any. Thank you.

    • Club New You says:

      Hi NIppy26,

      Just to clarify, the Free 21 Xenical capsules promo already ended last October 31, 2011. With the pending improvements of the Club, membership card will no longer be necessary fo you to enjoy the benefits of being a club member. Please watch out for more exciting announcements here and in our Facebook page. Happy Holidays.

  19. ehravittali says:

    I just signed up and created an account.. i checked my emails and i didn’t received a confirmation email about my registration.. i just want to know if my account has been created successfully or not.. does it mean that im already a member of this club or not yet?

    • Club New You says:

      Hi Ehravittali,

      Upon checking our records, your account is already included in our database. Thank you for joining Club New You:)

  20. janeth cabanit says:

    why is it that until now i did not yet recieve my welcome kit?im waiting for how mnths already.

    • Club New You says:

      Hi Janeth,

      To get the latest update about your card, please contact our Xenical® hotline: 755-XENI (9364). Thank you and happy holidays!

  21. shanesantana0987 says:

    Hi, Club New You.

    I just registered but don’t have a clue how I will be getting my “membership card”. Would appreciate some help.

    • Club New You says:

      Hi Shanesantana,

      Please allow us to get back to you regarding the matter. We will follow your concern and will give you feedback as soon as possible. Thank you.

  22. gieyapirlanda says:

    hi, I registered last oct 29, 2012 but I haven’t received the welcome kit until now.

    • Club New You says:

      Hi Gieyapirlanda,

      Already forwarded your concern and we will get back to you as soon as we have the latest update regarding your membership card. Thank you.

  23. sexyinnotime1317 says:

    hello.. i just got registered today.. my email address @ yahoomail was not accepted.. it says that it is already registered. how does it happen? and about the points, is it possible to get any of the rewards with my soon points until december? i only have 21 today..
    thank you

    • Club New You says:

      Hi Marilou,

      Upon checking our record, you have two registered accounts in our system. We suggest that you maintain one account only and choose which email address to retain. Just give us the last 4 numbers on your email address. Thank you.

      • sexyinnotime1317 says:

        hello.. thank you for your reply.. my active email add is the one with 1589.. please honor this one instead of that with 1317.. and i didnt get an answer for my other question …. sorry for asking too many.. =) more power!

        • Club New You says:

          Hi Sexyinnotime1317,

          If you know your existing rewards points, we suggest that you visit our online rewards catalogue at http://www.newyou.com.ph/rewards-catalog to know the rewards items that you can redeem. To redeem your rewards, please log in at our Loyalty Now page -http://www.newyou.com.ph/loyalty-now and accomplish the online redemption form or may text REDEEM RewardCode Qty DeliveryAddress to 0922-9990251. Just a reminder, you only have until tomorrow – December 31 to redeem your rewards. Thank you and Happy Holidays.

  24. Razel says:

    Hi,

    I already sign up the form and registered the codes. Just asking if how can I get the free welcome kit, one box of xenical 21 capsules, a personalized diet plan and weight loss diary? My doctor said that I will be able to get all of this after I bought 1box of xenical and registered.

    Thanks,
    Razel

    • Club New You says:

      Hi Razel,

      Thank you for joining Club New You by Xenical. Just to clarify, our Free 21 Xenical Capsules Promo already ended last October 31, 2011. Members who registered and activated their membership after the promo period will get an exclusive card from the club. As a member, you can earn points, every time you enter your Xenical promo code and redeem exciting rewards. To know the rewards items that you can redeem, please visit our Rewards Catalog link at http://www.newyou.com.ph/rewards-catalog. Thank you.

  25. jeramieesguerra says:

    hi. im having trouble navigating through the site. i’ve just registered,but i have’nt given my address, how do i get the card? so how will it be mailed to me? thank you

    • Club New You says:

      Hi Jeramie,

      We will send you a separate private message regarding your concern. Please check you inbox. Thank you.

  26. jreyes78 says:

    hi. im having trouble navigating through the site. i’ve just registered, how do i get the card? i have not given my address so how will it be mailed to me? thank you

  27. sherylmandado says:

    ABOUT:
    3. Each unique member is only allowed to have 1,080 accrued rewards points in twelve (12) months. This is based on the maximum consumption of three (3) capsules per day. Hence, if a member enrolls and activated his or her membership by October, the maximum rewards point the member can accrue for the year is 270 rewards points.

    * HI, I STARTED BEING A MEMBER LAST SEPTEMBER, AND BEFORE I STARTED BEING CURIOUS ABOUT THIS, I ALREADY HAVE BOXES OF XENICAL, WHY CAN’T I ENCODE, ALL OF THESE CODES NOW??? IT ALWAYS SAYS, THAT I HAVE REACH THE MAXIMUM etc…*

    • Club New You says:

      Hi Sheryl,

      May we know the number of Xenical boxes that you still have with you? Thank you.

      • missymeow says:

        Hi, I have the same query. I’ve been saving my codes, because I didn’t have the time to submit them before. Today, I finally had the chance to log into your website, and I successfully submitted 6 codes. I wanted to add 3 more codes, but your website told me that I already reached the maximum. Does that mean that I can’t claim points for the remaining codes?
        Please advise.

        • Club New You says:

          Hi Missymeow,

          May we suggest that you start redeeming your rewards with your existing points on or before Dec 31. You can use your remaining promo codes by entering them next month – start of new calendar year. Please check this link to view Club New You’s rewards catalog – http://www.newyou.com.ph/rewards-catalog. Thank you.

  28. Jupiter says:

    Hi, I recently purchased 6 boxes of Xenical. Four of the scratch cards have invalid codes. I’ve emailed to your info email a photo of the invalid scratch cards. Please do give me feedback soon.
    Thanks!
    Jupiter

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